Return Policy

If you want to return a product, either for a refund or exchange, you must first contact our customer service department at info@hollydealshop.com. One of our experts will be answering you within 24 to 48 hours to help you.


It is important that all the conditions are met: 


  • If your package did not arrive on time, write to us. We help you!

 

  • Please do not send us any items until you have completed a Return Request and there is a Return Authorization (RA) number. Any returns received without an 'RA Number' will not be processed.

  • Any returns must be in resale condition and in their original packaging.

  • A refund cannot be accepted if we have shipped the correct product to the customer in good condition, and as described on the product page.

  • Once we approve your return, we will send you the details of where to send your order and what happens next.

  • When we receive your return, it may take up to 5 business days to process your request. and issue a refund or exchange. We may contact you to discuss options, and if you requested an exchange to confirm the product you want.


  • We may ask you to provide photos if an item is damaged, defective, or the wrong size.

  • We also need a tracking number for returns. Please, when you return, send us the tracking number of the package.

Customers must cover the cost of returning any item to us: 


For non-defective items and items that are 100% received, we charge a 10% restocking fee. We will send you a return label as soon as we receive your request and as soon as we receive the item you returned, we will process your refund minus the 10% restocking fee.


All returns must be in their original packaging and condition and must also be made within 15 days of the delivery date.


CONTACT US


Email: info@.goodysshop2019.com

Address: 4511 Bleigh ave, philadelphia pa 19136 united states 

Hours of Operation: Mon-Fri from 8 am to 5 pm EST Time